General Sales Conditions
Model 01 van 01/01/2024
1. Application. All contracts entered into and services provided by ALPHA ERP SOLUTIONS (Multi T BV) (hereinafter "the Company") are subject to these general terms and conditions, to the exclusion of those of the Customer. The Customer declares that they have taken note of these general terms and conditions and accept them before entering into the contract. Therefore, acceptance of the Company's offer implies acceptance of the general terms and conditions without any limitations or reservations.
2. Services provided by the Company. §1 The company is an expert in consulting and training in software implementation and change management. The consulting services to be provided by the Company to the Client will be determined by the Parties before the commencement of the services, and the Parties will adjust and/or expand these in mutual agreement, if necessary. The company also offers Odoo software support/maintenance services. §2 The Company is free to outsource the services to be provided to the Client in whole or in part to third parties.
3. Obligations of the customer. §1. The customer is required to provide the company spontaneously and at the time of signing the contract all information related to the services to be provided by the company. §2 If the customer does not cooperate with the services provided by the company, or fails to meet deadlines or agreements, the company may terminate its services without compensation to the customer. §3 The customer is responsible for the accuracy and completeness of the information and documents provided to the company. §4 The customer will take appropriate measures to protect their computers and computer system.
4. Obligations of the Company. §1. The Company commits to making every effort to perform the services within the agreed timeframe. However, the obligations of the Company are obligations of means and not of results.
§2 De Onderneming neemt passende organisatorische en administratieve maatregelen om te voorkomen dat haar diensten aanleiding geven tot belangenconflicten tussen Klanten. Daartoe is de Klant verplicht om de Onderneming op de hoogte te brengen van alle informatie die de Onderneming in staat zou kunnen stellen een belangenconflict in hoofde van de Onderneming op te sporen.
Verplichtingen in het kader van ondersteunings-/onderhoudsdiensten die onderworpen zijn aan een maandelijks of jaarlijks abonnement afgesloten met Alpha ERP Solutions (Multi T bv).
In het geval van een bug die rechtstreeks verband houdt met het Odoo-programma, verplicht het Bedrijf zich tot het schrijven, opstellen en opvolgen van het supportticket op odoo.com en verwijst naar de algemene voorwaarden van Odoo (punt 4.1.), beschikbaar op https://www.odoo.com/documentation/master/legal/terms/enterprise.html.
4.2. Ondersteuning. §1 Tijdens de looptijd van het contract kan de Klant een onbeperkt aantal tickets gratis openen, uitsluitend voor vragen met betrekking tot Odoo-bugs (zie punt 4.1) of met betrekking tot standaard Odoo-functionaliteiten die reeds door de Onderneming zijn geïmplementeerd in de productiedatabase van de Klant. §2 Andere verzoeken, zoals vragen met betrekking tot functionaliteiten/toepassingen die niet door de Onderneming zijn geïmplementeerd of met betrekking tot nog uit te voeren ontwikkelingen, zullen tussen de Partijen worden besproken, waarbij het de Onderneming vrij staat om te overwegen of deze vragen binnen haar ondersteuningsopdracht vallen. §3. Tickets kunnen per e-mail worden ingediend via het email adres https://www.alpha-es.be/helpdesk/klantenservice-1.
5. Liability of the Company §1. If the services of the Company must be delivered within a certain timeframe, the Company is not liable for any breach of this timeframe that is due to the Client (in particular, due to the breach of their obligation as specified in article 3§1), to third parties, or to force majeure. §2 The Company is not liable for any damage resulting from the inaccuracy or incompleteness of the information provided by the Client in accordance with article 3§1 of these terms. §3 The liability of the Company, both in contractual and non-contractual matters, and for an act for which it is responsible or for which one of its subcontractors or employees is responsible, is in any case limited to the amount of the services billed to the Client (excluding VAT) in the context of the case in which the liability of the Company is questioned. In the absence of an amount billed to the Client, the liability of the Company is limited to EUR 7,500.00 per damage event. §4 The Company accepts no liability for damage resulting from inadequate protection of the Client's computer system (article 3§4)
6. Price of the services. §1 The Company invoices its services based on an hourly rate or another method agreed upon between the Parties and outlined in a quote provided by the Company to the Client. §2 Invoices are issued by the Company prior to the commencement of its services, or during the execution of such services. §3 The invoices of the Company are payable in cash. In the absence of a written complaint or dispute within 14 days from the date of issuance of the invoice, it is deemed accepted by the Client. §4 In the event of non-payment on the due date, the invoice will automatically and without notice be increased by an interest of 12% per year and a flat-rate compensation of 10% of the invoice amount, with a minimum of 100.00 EUR. §5 In the event of non-payment of an invoice on the due date, the Company reserves the right to immediately, without prior notice of default, suspend any execution of services already performed or yet to be performed, regardless of the right to consider the contract as terminated and to claim damages.
7. Overmacht. In geval van overmacht waardoor Partijen niet of niet in staat zijn hun verplichtingen geheel of gedeeltelijk na te komen, worden deze verplichtingen opgeschort. Indien de onmogelijkheid om hun verplichtingen na te komen langer dan zes maanden voortduurt, kunnen de Partijen de overeenkomst zonder kosten of schadevergoeding beëindigen. Gevallen van overmacht zijn onder meer stakingen, burgeroorlogen, pandemieën, natuurrampen of andere gebeurtenissen buiten hun controle waardoor ze hun verplichtingen niet kunnen nakomen.
8. Marketing Materials. The Customer hereby grants permission to the Company to use the name of the Customer and, if applicable, the logo or other distinguishing mark of the Customer in its marketing and advertising materials, as well as in its references and on its website.
9. Intellectuele eigendomsrechten. De media, mededelingen, documenten, dia's of andere geschriften die door de Onderneming aan de Klant worden verstrekt in verband met de uitvoering van de diensten, evenals alle tekeningen, modellen, handelsmerken of illustraties die daarop verschijnen, al dan niet geregistreerd, zijn en blijven de exclusieve eigendom van de Onderneming en mogen niet door de Klant worden gereproduceerd zonder haar toestemming.
10. Confidentiality. Under penalty of damages, each Party shall keep all information provided to it by the other Party in connection with the execution of the Agreement and the performance of the Services strictly confidential.
11. Personal data. The personal data of the Customer is collected and processed by the Company for the purpose of fulfilling its contractual obligations, managing files, and invoicing. The Company commits to processing the data in accordance with the law of July 30, 2018, regarding the protection of personal data.
12. Odoo Database Hosting and Backup Services. §1. In providing Odoo database hosting services, the company commits to using all reasonable means to ensure the availability, integrity, and security of hosted data. These measures include, but are not limited to, regular data backups and the implementation of appropriate security measures to protect data from unauthorized access. §2 The Customer acknowledges and accepts that the risks associated with hosting and transferring data over the internet cannot be completely eliminated. Consequently, the Company cannot be held liable in the event of loss, failure, or disruption of data due to factors that are reasonably outside the control of the Company. §3 The Customer is responsible for maintaining adequate backups of all data entrusted to the Company for hosting. §4 The Customer also agrees to set strong passwords for all users to ensure secure access to their data. §5 The Customer is also responsible for complying with all applicable laws and regulations regarding the collection and processing of personal data and/or sensitive data. The Company cannot be held responsible for the Customer's non-compliance with such laws and regulations. §6 The specific terms of Odoo database hosting and backup services, including applicable rates and fees, will be defined in a specific annex to these general terms and conditions, which will be accepted and signed by the Customer.
13. Disputes. Any dispute arising from the execution of the contract or these general terms and conditions is subject to Belgian law. In the event of a dispute, the parties prioritize an amicable settlement. If this is not the case, only the courts of the district of the registered office of the Company shall have jurisdiction.
Sale of equipment
1. Application
1.1. All contracts for the sale of equipment concluded with ALPHA ERP SOLUTIONS (MULTI T) BV (hereinafter "the Company") are subject to these general terms and conditions, to the exclusion of those of the Customer. The Customer declares to have taken note of these general terms and conditions and to accept them before entering into the contract. The acceptance of the Company's offer therefore implies acceptance of the general terms and conditions without limitation(s) or reservation(s).
1.2. De bestelling wordt geacht tot stand te zijn gekomen wanneer de Klant het aanbod van de Onderneming aanvaardt..
schadevergoeding van 10% van het factuurbedrag, met een minimum van 100,00 EUR.
3. Levering
Het bedrijf levert de apparatuur aan de klant. Op verzoek van de Klant wordt de apparatuur geconfigureerd door het Bedrijf, tegen een tussen de Partijen overeen te komen prijs.
4. Klachten
Bij ontvangst van de apparatuur is de Klant verplicht om de hoeveelheid, kwaliteit en conformiteit van de geleverde producten te controleren, en is hij ook verplicht om de producten te controleren op eventuele zichtbare gebreken. Indien de Klant niet binnen de 48 uur na de levering per aangetekende brief reageert op een duidelijk gebrek aan het geleverde materiaal, wordt hij geacht deze zonder voorbehoud te hebben aanvaard.
5. Guarantee
In geval van een probleem met de apparatuur, verbindt de Klant zich ertoe om te werk te gaan via het ticketingsysteem dat door het Bedrijf wordt voorgesteld. De tussenkomst van de Onderneming zal zich in ieder geval beperken tot het terugbetalen van 25% van de prijs van de defecte apparatuur, of tot het terugnemen van de apparatuur voor reparatie, indien dit mogelijk is.
6. Personal data
The personal data of the Customer is collected and processed by the Company for the purpose of fulfilling its contractual obligations, managing the Company's activities, and providing the necessary information to the Customer.
7. Disputes
Any dispute arising from the execution of the contract or these general terms and conditions shall be governed by Belgian law. In the event of a dispute, the parties will attempt to resolve the matter amicably. If this is not the case, only the courts of the district of the registered office of the Company shall have jurisdiction.
